Our Product Promise

At Gold Rush Brush, we stand behind the quality of every brush we ship. Each order is inspected before leaving our hands so you can feel confident about what arrives at your door.

WHAT WE PROMISE

You will receive the rose-gold and black Gold Rush Brush shown in our current product photos.

Please note: Our current inventory was produced under our previous branding and features the original Danified logo. This is not considered a defect or incorrect product.

QUALITY REPLACEMENT POLICY

Because the Gold Rush Brush is a personal-care item, all sales are final. We do not accept general returns, refunds or exchanges.

However, you may request a replacement or other appropriate resolution if:

  • Your brush arrived damaged or defective

  • You received the wrong item

  • Your order arrived incomplete

  • There is a verifiable quality issue before the brush has been used

Requests must be submitted within 7 days of delivery with photo or video documentation. All requests are reviewed individually.

WHAT IS NOT COVERED

We cannot replace brushes that have been:

  • Used on the hair

  • Altered or modified

  • Improperly cleaned or stored

  • Damaged after delivery

  • Affected by normal wear and tear

The original Danified logo featured on the current inventory is part of the product’s existing design and is not considered a quality issue.

HOW TO SUBMIT A REQUEST

Email dwilksconsulting@gmail.com within 7 days of delivery.

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or video of the brush

  • Photos of the shipping packaging if the item arrived damaged

We will respond within 1–2 business days.

OUR COMMITMENT

Real care goes into preparing every Gold Rush Brush order. If there is a verified issue with your order, we will work toward an appropriate resolution.